Customer Service

Payment

Payment may be accepted by Credit Card, PayPal, Direct Deposit or AfterPay.

Dishonoured cheques will attract a $30.00 accounting fee.  Orders will not be dispatched until payment has cleared.

If Direct Deposit is selected as your payment method, please arrange payment immediately, using your full name as the reference and email us at prior.engagement@bigpond.com to notify Prior Engagement of your payment.

In the instance of additional alteration charges being incurred, your order will be held from delivery until payment of these has been made.

 

Delivery

Prior Engagement has a flat delivery rate of just $9.95 for all orders shipped to an Australian address. All orders over $400 receive free delivery.

Orders will be sent via Australia Post or Courier.  

Delivery costs only apply to orders within Australia. For delivery on overseas orders, please contact Prior Engagement at prior.engagement@bigpond.com for a quote.  

All prices include GST and are in Australian Dollars.

Glass or bulky items may incur additional postage costs.  

Some products may also incur supplemental delivery charges. These are added on top of our $9.95 delivery rate.

Delivery times will vary depending on stock levels. Most of our items will be shipped in 7 to 14 days, however please allow 21 days for your order to be shipped (excl. delivery time to your location).

Delivery times quoted are a guide only.

Orders will not be dispatched until payment has cleared.

Please allow 4 to 8 weeks for delivery of personalised items. This is a guide only and we cannot guarantee delivery times of any items.

If your order is required by a certain date please advise us of this at the time of ordering. We are unable to guarantee delivery by a particular date, as Australia Post and Courier delivery schedules are beyond our control.

Express Shipping is available at an additional cost. This service does not speed up order processing time, as all orders will be processed as quickly as possible.

Please provide us with a street address when you checkout for instructions on where your parcel can be left if no-one is available at the address at the time of delivery.

 

Pricing

All prices include GST and are in Australian Dollars. Prices are subject to change without notice.

 

Terms and Conditions

By purchasing products from Prior Engagement you are agreeing to our Terms and Conditions. If you have any questions about these Terms, please contact us by email at prior.engagement@bigpond.com.



Property and Delivery of Goods

We, Prior Engagement, and the purchaser agree that once goods leave our premises the risk passes to purchaser. Delivery of the goods to the purchaser's agent, carrier or representative shall constitute delivery to the purchaser. Freight and transit insurance are the responsibility of the purchaser. These are excluded from the price of goods sold and the postage costs. We can, at the purchaser's request, arrange freight and transit insurance on the purchaser's behalf. This must be requested at the time of ordering. However all costs incurred will be the responsibility of the purchaser, and must be paid in full prior to shipping of the order.

Delivery time is a guide only and we cannot guarantee the arrival of products for a specific date, we will do our best to have your order to you in time for when it is needed. Please advise us of your wedding date or the date needed in the comments section when checking out if the occasion is in the near future.

We are unable to take responsibility for delivery of chocolates, candles or perishable items. Once the order is shipped with Australia Post or a Courier company, the items are the responsibility of the customer. We recommend ensuring your order is not left in direct sunlight, as we cannot be held responsible for any damage.

 

Newsletter

Our newsletter is sent out to subscribers to keep you updated of news and special offers. You will be automatically subscribed to this newsletter if you make a purchase or enquiry to Prior Engagement. You are welcome to unsubscribe from the newsletter at any time using the unsubscribe feature at the bottom of the newsletter.

 

Privacy Policy

Prior Engagement respects your privacy. Your personal details will not be sold, exchanged, or disclosed unless required by law. Your information will only be used to fulfill your order. All emails remain the property of Prior Engagement and may be used or reproduced.

By placing an order with Prior Engagement you consent to certain information being communicated to third parties to facilitate the transaction and delivery of your goods only. Prior Engagement does not share any information with third parties for any unknown or unrelated uses.

The information we collect from you may include your name, your address, your phone number, email address and credit card or bank account details for the sole purpose of the transaction. Prior Engagement does not retain any credit card details.

We may contact you with special offers and promotions however we will give you the chance to refuse any marketing email from us via an unsubscribe function or please email us at prior.engagement@bigpond.com with "Unsubscribe" in the subject line.

We use technology to ensure we provide the best functionality for visitors to our site. This can include using a "cookie" which would be stored on your browser. You can modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

We reserve the right to modify this privacy statement at any time without notification.

If you have any queries regarding privacy, please contact us at prior.engagement@bigpond.com

Paypal Privacy Policy

https://www.paypal.com/au/cgi-bin//helpscr?cmd=p/gen/ua/policy_privacy-outside


Copyright

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