Some of our products can be personalised, however ordering personalised items will result in a delay in delivery of 4-8 weeks. Items incorrectly personalised cannot be returned. Customers ordering items with personalisation will be contacted once the order has been placed and payment has been received to specify personalised details required.

Personalisation often incurs additional charges, we reserve the right to add any additional charges to your order for the purpose of personalisation.

We may send a proof for your approval prior to the printing of a personalised order for you to check the spelling, details and layout. This will be in an Adobe Acrobat PDF file format, which requires Adobe Acrobat Reader to view, if you do not have this program it can be download for free from  

If you require changes to any part of your stationery proof, please let us know via email so we can make the changes and resend another email proof. If everything is correct please reply to this email.

Final responsibility for submission of the correct information, with correct spelling, punctuation and layout rests with the client.

Pre-printed ribbon is a personalised item and therefore the delivery time frame and terms and conditions which apply to personalised orders will also apply to these products.